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Department of Financial Institutions

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Bank and Credit Union Help

Banks and credit unions both offer checking and savings accounts, loans, credit cards and other products that can help you manage your finances. The Kentucky Department of Financial Institutions (DFI) works to protect you by examining state-chartered banks and credit unions to ensure they are safe and sound. DFI also takes complaints and investigates suspected wrongdoing on the part of the industry we regulate. We want you to have the knowledge to select and use depository products wisely and responsibly. If you need help with a bank or credit union product or service, see the Quick Links at right.

Most bank and credit union accounts are insured by the federal government – the Federal Deposit Insurance Corporation (FDIC) insures member banks and the National Credit Union Administration (NCUA) insures member credit unions. Since the creation of these agencies, no depositor/member of a federally insured bank or credit union has lost one penny of insured deposits/savings.

Bank On

Bank On is a national movement to connect families to the financial mainstream – focusing on the “unbanked” and “underbanked” and helping them to take advantage of free or low-cost accounts. The initiative includes a financial literacy component as well.

An estimated 7.7 percent of U.S. households – approximately 9 million – are unbanked, meaning they do not have a checking or savings account. In addition, an estimated 17.9 percent – roughly 21 million – are underbanked, meaning they have accounts but rely on or use alternative financial services that may cost more. The state-specific numbers for Kentucky are even higher – 11.9 percent of households are unbanked and 23.7 percent are underbanked. For more information and data, see the results of the 2009 FDIC National Survey of Unbanked and Underbanked Households.

Below you will find information and contacts for the Bank On programs across Kentucky.

Bank on Owensboro

Launched May 2010

Website: http://www.bankonowensboro.com/
Phone: Dial 3-1-1 for City Action or call 270-685-1603

Bank On Louisville
Launched July 2010
Website: http://www.bankonlouisville.com

Email: BankOnLouisville@louisvilleky.gov
Phone: Dial 3-1-1 in the Louisville Metro area
Mailing Address: Bank On Louisville
c/o Economic Development
2900 W. Broadway

Louisville, KY 40211

Bank On Madisonville

Launched January 2011
Website: http://www.bankonmadisonville.com/home.html
Phone: 270-821-8114
Mailing Address: Hopkins County Assistance Center
130 Branch St.
Madisonville, KY 42431

Bank On Greater Cincinnati (includes Boone, Kenton and Campbell counties in Kentucky)
Launched in March 2011
Website: http://www.smart-money.org/BankOnGreaterCincinnati/HOME.html
SmartMoney Community Services serving as the fiscal agent
Phone: 513-241-7266
Mailing Address: SmartMoney Community Services
19 West Elder, 2nd Floor
Cincinnati, OH 45202

Others

Other cities and regions in Kentucky are thinking about joining the Bank On movement. If you have interest in starting or joining a program in your local area, visit joinbankon.org.

Brochures

Name	Topic	File Size
Debit Cards vs. Credit Cards	Credit Cards	255 KB
Don't Fall Prey to Predatory Lending	Lending	121 KB
Guarding Against Phishing	Phishing	101 KB
Mortgage Loans	Mortgage	425 KB
Selecting a Credit Card	Credit Cards	316 KB

Games and Quizzes

Title	Description	Topic
Financial Football Training Camp	Financial Football Training Camp – Features an interactive game with four modules where financial savvy leads to touchdowns. Choose your favorite National Football League team and answer questions correctly to advance down the field.	Credit, Investing, Banking
Money Smart	Money Smart - An Adult Education Program – Provides access to the Money Smart Computer-Based Instruction, an easy-to-use, interactive learning tool that teaches the 10 modules of the Money Smart curriculum through the computer. The program is available online or on CD-ROM in both English and Spanish.	Credit, Investing, Banking

Consumer Help Weblinks

Weblink	Description
Type of Link : Credit ‎(8)
Type of Link : General Finance ‎(17)
Type of Link : Identity Theft ‎(3)
Type of Link : Investing ‎(11)

Quick Links

Help With My Bank
Office of the Comptroller of the Currency (OCC)
My Credit Union
National Credit Union Administration (NCUA)
Get Help Now
Consumer Financial Protection Bureau (CFPB)
My Money
U.S. Financial Literacy and Education Commission
NMLS Consumer Access
Check the background and registration status of a loan officer
Consumer Alerts
File a Complaint
Search for a Licensee